IT Technician/Intern
Job Summary
Serve as IT Contact for general office equipment set-up and troubleshooting.
Reporting Relationship
Reports to IT Director
Essential Functions and Duties (including but not limited to)
- Set up and troubleshoot equipment
- Responsible for printer maintenance
- Provide end user support
- Issue research for resolution
- Responsible for project assignments as deemed necessary
- Responsible for maintenance of all office equipment
- Provide support for all devices including tablets, desktop and laptop computers
Education
High School Diploma or Graduation Equivalency Diploma
Skills and Experience
- Customer service is a must
- Strong organizational skills
- Technically minded
- Process oriented
- Computer software skills – specifically using Microsoft Office for troubleshooting
- Good aptitude with technology and computers
Physical Demands
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this job, the employee is required to effectively communicate with others. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; use hands to operate computer keyboard and telephone; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
(The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The noise level in the work environment is usually moderate with moderate volume of incoming phone calls.
Post-Employment Training Required
WennSoft/GP modules as necessary
Sales software and database programs as necessary
