PROBLEM 

A local HOA office complex was experiencing continuous discharge from a backflow assembly relief valve, causing excessive water runoff. This led to unusually high water bills and left the front lawn and sidewalk consistently wet, muddy, and unsafe. Initial inspection revealed no visible defects, but testing confirmed the assembly was failing, indicating an internal issue. 

SOLUTION 

Our team performed a full diagnostic and repair process, beginning with testing and rebuilding the existing assembly using a complete repair kit. When the system continued to fail, we identified a defect in the cup seal housing. To ensure long-term reliability, we replaced the entire backflow assembly. The new unit required minor piping modifications due to the previous model being discontinued. Once installed, the system was leak-tested, certified using a Watts backflow test kit, and properly documented with tags and reports. The customer was fully briefed on the results. 

LEGACY 

The new backflow assembly eliminated the continuous discharge, allowing the property to dry out and removing safety hazards for tenants and visitors. The solution restored proper protection against backflow, back-siphonage, and back-pressure, ensuring the integrity of the local water system. Additionally, the client can expect normalized water usage and reduced utility costs moving forward. 

CLIENT TESTIMONIAL 

“The persistent discharge of water not only created higher water bill cost but also created a nasty, unsightly mess for our customers. We also had safety concerns due to the concrete staying wet and slippery. Thanks to the expert plumbing solutions provided by Storer Services’ plumbing team, they are not only helping and protecting us, but they are taking care of our most precious natural resource—our water system. 

We cannot say enough about Storer and its knowledgeable and skilled plumbing staff! Our tenants are happy, and so are we!”